Privacy Policy

This privacy notice informs you of what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products, services, and instances where we collect your personal data. This policy is designed to be as clear as possible from when you visit our website, or at any other time you provide us with your personal information/details, how we store and process the data we collect. By using our website, you are accepting and consenting to the practices set out in this policy.

WHO WE ARE:

We (Kallums Bathrooms) are a limited company in England and Wales under registration number is 08423115, and whose registered office is at 100 Lower Richmond Rd, London, SW15 1LN. The Company’s registered VAT number is GB 164297291.

CONTACT DETAILS

You can contact us by telephoning us at 02036202076 or by writing to us at either Kallums Bathrooms, 100-102 Lower Richmond Road, London, SW!5 1LN or enquiries@kallumsbathrooms.co.uk

CHANGES TO THIS PRIVACY POLICY

We may need to change this privacy policy due to changes in the law. We will do this by updating this page. We advise you to check for any changes via the link on our website www.kallumsbathrooms.co.uk

HOW WE COLLECT INFORMATION FROM YOU

Information will be collected about you when you come into our showrooms, use our website, telephone us, email us, write to us, or interact with us via social media.

THE INFORMATION THAT WE WILL COLLECT

• Personal contact details such as Name, Address(es), Telephone Number(s), Email Address and any other personal details supplied to us about yourself or your business.
• Records of your contact with us such as visiting the showroom, via telephone and if you contact us online using the online services.
• Products you have purchased from us and/or shown interest in which have been documented in a sales order or quotation.
• Payment information, meaning how you made payment i.e., cash, card, or BACS etc. We cannot view any sensitive card information. If you make a payment over the telephone, then your card details will be destroyed as soon as the payment is processed. We do not store or share any sensitive debit or credit card information.
• Online account login details – username and password
• CCTV images when visiting the showroom.
• Information collected by cookies.

We will keep your personal details on file for as long as we have business needs.

CHANGES TO PERSONAL DETAILS

If any of your personal details change you will need to contact us (see contact details above) so we can keep our records updated if we can.

WHAT WE DO WITH YOUR INFORMATION

The information provided by yourself is processed by the staff of Kallums Bathrooms as part of their duties only.

• For the processing and management of your order, products, and our services
• Taking payment for products/services.
• For the registration purposes of opening an account with us
• Internal record keeping and accounting.
• Improvement of services and/or our website.
• To keep and update records of communication with you and our staff.
• Conduct market research, either by ourselves or a reputable outside company
• Statistical Analysis to help us understand more.
• Inform you of any changes to our products and/or services.
• CCTV to provide safety and security for our staff and customers.

We will not sell, rent, or share your personal information with third parties for marketing purposes. We do use service providers who would share only the information needed or them to provide a service to us in order for us to process your order i.e card payment processing, delivery/logistics, email service providers, Customer Service Software providers, fraud prevention agencies.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

• You have the right to ask us for copies of your personal information.
• You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• You have the right to ask us to erase your personal information in certain circumstances.
• You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• You have the right to object to the processing of your personal information in certain circumstances.
• You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@kallumsbathrooms.co.uk, 02036202076 and/or Kallums Bathrooms, 100-102 Lower Richmond Road, London, SW15 1LN if you wish to make a request.